Privacy Policy
Mashki Gate Hotel – Mosul, Iraq
Mashki Gate Hotel respects the privacy of its guests and website visitors. This Privacy Policy explains the types of information we may collect and how we use and protect that information when you visit our website, contact us, or make a reservation.
1. Information We May Collect
When you make a reservation or contact the hotel, we may collect information necessary to manage your booking and provide accommodation services, including:
- First and last name.
- Telephone number.
- Email address.
- Country or nationality where required.
- Reservation, arrival, and departure details.
- Room type and number of guests.
- Special requests or information voluntarily provided by the guest.
- Additional information required during check-in under applicable procedures.
2. How We Use Your Information
Personal information may be used to:
- Create, manage, and confirm reservations.
- Communicate with you regarding your booking or stay.
- Provide hotel services and respond to special requests.
- Manage check-in and check-out procedures.
- Manage payments and reservation-related records.
- Prevent fraud or misuse of reservation services.
- Meet applicable official or regulatory requirements when required.
3. HotelRunner Booking System
Mashki Gate Hotel uses HotelRunner to provide and manage certain online reservation services. When you make a reservation through the booking engine, reservation information may be processed through HotelRunner's systems for the purpose of creating, transmitting, and managing your reservation and providing the service to the hotel.
The use of HotelRunner does not mean that the hotel sells guest information or makes it available for unrelated purposes.
4. Sharing of Information
Mashki Gate Hotel does not sell guests' personal information. Information may be shared when necessary with:
- Reservation and property-management technology providers such as HotelRunner.
- Technical service providers required to operate the website or hotel systems.
- Relevant authorities where disclosure is required under applicable procedures or law.
5. Payment Information
Under the hotel's current booking arrangements, payment is made at the property using the available payment methods. The hotel's current website does not directly request or store guests' payment-card details on its web server.
6. Cookies and Similar Technologies
Our website or connected booking services may use cookies or similar technologies that are necessary to operate the service, remember user preferences, maintain booking sessions, and improve the user experience.
7. Information Security
We take reasonable technical and organizational measures to help protect personal information against unauthorized access, use, alteration, or disclosure. However, no electronic system can guarantee absolute security.
8. Data Retention
Personal information is retained for as long as reasonably necessary to manage reservations, provide hotel services, maintain required records, and meet relevant operational or legal obligations.
9. Your Information and Requests
You may contact us to ask about personal information relating to you, request correction of inaccurate information, or request deletion where appropriate and where retention is not required for operational, record-keeping, or legal purposes.
10. External Services and Links
Our website may contain links to external websites or services. Those services are governed by their own privacy practices and policies, and this Privacy Policy does not govern information independently collected by those third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in our services, systems, or information-handling practices. The updated version will be published on this page.
12. Contact Us
For questions concerning privacy or personal information:
Mashki Gate Hotel – Mosul, Iraq
Email:
info@hotel.mgg.com.iq
Phone:
+964 771 534 5345
Last updated: August 2026